Session DEX

An individual instance or episode of service that are stored within a distinct case. A case can contain an unlimited number of sessions.

A session record includes the date the service occurred, the kind of service the client(s) received (known as service type) and which of the clients associated to the case were present. For organisations participating in the partnership approach, client pathways information (referrals out) is recorded at a session level. 

For two specific service types (advocacy/support and record searches), an instance of service is recorded even if the client is not physically present or is only present on the telephone. This is due to the nature of the service provided, and only applies if a substantive effort was put into providing the service and the client is directly benefiting from the service.