Family Connect & Support

The Family Connect and Support (FCS) Program is a referral service for families experiencing vulnerability. FCS aims to link families to the right services and supports before their situation escalates and there is a need for a statutory response. FCS works with families to increase their confidence and internal resources and address underlying issues that impact their wellbeing. It also provides a soft entry point into the service system, helping families to navigate and access the right supports at the right time.
FCS is a NSW-wide service. It is primarily for families with identified concerns that fall below the threshold of statutory child protection intervention.

The FCS program consists of: initial and comprehensive assessment, practical advice and information, short-term case planning and coordination, warm referrals, active holding, flexible brokerage and family led decision making. FCS supports the overarching NSW government direction to invest early in services for vulnerable children, young people and families.